Residents Support and Advice

The resident’s journey: Residents are referred to us with complex needs such as mental health issues and substance misuse; many are escaping violence and abuse. Our residents support is designed with this in mind.

Tackling Homelessness: The threat of homelessness and for some sleeping rough is a deeply traumatic experience. We provide short-stay supported accommodation for a two-year period to get people back on their feet and to plan the next phase of their lives.

Structured Support. Every resident is assigned a Support Worker to develop a Personal Action Plan for the residents support. We offer support with mental health through counselling and life skills classes, social activities and opportunities to explore spirituality and faith. Our chaplains run events and workshops to help people reflect on what’s important to them in their lives.

We are also supported by the Supporting People programme and work closely with external agencies and organisations to ensure that we provide the best service.

The Buddy scheme: where volunteers become a mentor to both current residents and those who have moved on from the hostel environment. Having someone to chat to, someone who listens or lends a helping hand can be a vital part of a successful outcome.

Opportunities to participate: Getting out and about, involved in activities, volunteering, courses and events is what turns a person’s journey from survival to a fulfilled life – that’s why we offer our residents the opportunity to take part in creative workshops with drama and poetry, community choirs and events and much more.