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Privacy Policy

Connected Kingston is a partnership between Kingston Council and Kingston Voluntary Action. We are committed to protecting and respecting your privacy. This privacy notice sets out how we hold and process your personal data. 

What information do we collect about you?

We only collect and store personal information when you refer yourself or someone else to one of the services on the Connected Kingston website using the ‘make a referral’ button.

In these circumstances the data we collect is:

  • Your name

  • Your email address (if provided)

  • Your phone number (if provided)

  • Other contact (e.g. an address if provided)

How do you store my information?

The data above is kept encrypted and stored on an Amazon Web Services provided server based in the UK.

Who can access my information?

  • The service provider you have referred yourself to

  • The system administrators at the Council and at Kingston Voluntary Action

  • In some circumstances, data may be accessed and processed by Ayup Digital, the platform provider, specifically for the purposes of diagnosing and debugging technical issues in relation to the website and associated infrastructure

What will my information be used for?

  • To contact you regarding the service you have enquired about

  • To contact you to request feedback, if you’ve agreed to this

  • To contact you to let you know if any of the terms of the service are changing

  • We will use anonymised data to create reports about usage

How long will you keep my information for?

The personal information we hold will be kept for 24 months and then deleted from the system

A record that the service provider you referred yourself to received an enquiry will be kept permanently and used for audit/reporting purposes. No personal data will be held in this record.

What if I don’t want you to store my information anymore?

You have the right to contact Connected Kingston at any time and ask for any personal data to be deleted from the system. Simply email info@connectedkingston.uk

What is your legal basis for storing my information?

Under the General Data Protection Regulation, we will rely on legitimate interest as per GDPR Article 6(1)(f) for the processing of personal data.

This permits the Connected Kingston team and service providers listed on https://connectedkingston.uk to contact you if you’ve referred yourself or been referred to a service listed on https://connectedkingston.uk

You can opt out of contact at any time by emailing info@connectedkingston.uk

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For professionals making referrals

How do you store my information?

We host the web service and your data on Amazon Web Services at a data centre in the UK. 

Who will see the information I submit?

  • The service provider you have signposted an individual to

  • The individual you have signposted

  • The system administrators at the council, Kingston Voluntary Action and

  • In some circumstances, data may be accessed and processed by Ayup Digital, the platform provider, specifically for the purposes of diagnosing and debugging technical issues in relation to the website and associated infrastructure

What will my information be used for?

  • For audit purposes

  • We may also anonymise your data and use it to create reports about usage

How long will you keep my information for?

After 24 months we will delete your name, email address and/or phone number from the system. We will store the name of the organisation you represent and a record that you signposted citizens to a  service provider for audit/reporting purposes. A record that the service provider you were signposted to received an enquiry will be kept permanently and used for audit/reporting purposes. No personal data will be held in this record.

What if I don’t want you to store my information anymore?

You have the right to contact Connected Kingston at any time and ask for any personal data to be deleted from the system. Simply email info@connectedkingston.uk.