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Accessibility statement

This statement applies to content published on the connectedkingston.uk domain. It does not apply to content on third party sites (for example kingston.gov.uk).

This website is run by the Royal Borough of Kingston upon Thames Council and Kingston Voluntary Action. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some pages and document attachments are not written in plain English

  • some PDF documents may not be fully accessible to screen reader software;

  • some embedded audio or video content from third-party providers may not have transcripts, captions or audio descriptions;

  • some images may not have alt text or descriptions

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements our contact information is available on our contact us page.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille our contact information is available on our contact us page. We'll consider your request and get back to you in 10 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Royal Borough of Kingston upon Thames and Kingston Voluntary Action are committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).

  • Some of the pages contain content that does not reach the required reading level. This fails success criterion WCAG 3.1.5 success criterion

  • Some ID elements are not unique. This fails WCAG success criterion 4.1.1.

  • Some pages may have duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.4.2 success criterion (Page Titled).

  • The change in the default written language is not correctly identified on some pages. This means screen readers will not read content correctly. This fails WCAG 2.1 success criterion 3.1.2 (Language of Parts).

  • Some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

PDFs and non-HTML documents

Some documents are not accessible in a number of ways including missing text alternatives and missing document structure.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

Links to other websites

For the benefit of our users we link to other websites, including:

  • social media platforms

  • other sources of information, published by the council and voluntary sector partners

We are not responsible for the accessibility of these or any other websites we do not manage.

Using 3rd party content or functionality on our website

We feature 3rd party content or functionality on our website, including:

  • survey tools to collect feedback from users

  • insight tools which tell us how people are using the website

  • applications for creating forms and storing data

Where we choose to feature 3rd party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.

Where we are legally required to feature 3rd party content or functionality, we cannot reasonably accept responsibility for ensuring it meets accessibility standards. However, where it is within our control, we will make every reasonable effort to work towards meeting accessibility requirements

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible connectedkingston.uk is.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to decide on a sample of pages to test.

We are continually working to improve our website, based on user testing and feedback and use third-party tools to continually monitor and alert us on potential accessibility issues.

What we’re doing to improve accessibility

We have an ongoing programme of work to address any accessibility issues that are highlighted by scans and user feedback. We are continually working on our content and site structure, and finding ways to make the site more intuitive and easy to navigate. We are developing guidelines on how to create accessible content to help partners make information they add to the platform more accessible.

Preparation of this accessibility statement

This statement was prepared on 6th November 2024. It was last modified on 11th November 2024.