service
Free
Citizens Advice can help you to find out what benefit entitlement you have, to make a claim and to challenge a decision if you have been turned down.
Who is this for?
Age Group
- Over 60
What is this service?
Our advisers provide:
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Expert, independent and confidential advice
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Help identifying what you want to achieve, and how to go about it
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Guidance to help you find your way through complex care issues
The confidence that comes from knowing your rights and what to do next
Your rights: You have legal rights about how you should be treated by health and care services. Knowing and using your rights can help ensure you receive good care.
Care planning: All care packages are documented in a care plan, which is tailored to the individual and sets out what must be provided.
Quality of care: Good quality care is designed around you. It ensures you are safe, supported and empowered to make choices.
Family involvement: The support of relatives and friends can be vital. They can help ensure your needs and rights are met.
Visiting: Visiting became a huge issue during Covid-19 and beyond. Learn about the current rules and your right to a family life.
Moving: Our helpline can give you advice and information if you want or need to move.
Contact the adviceline: 020 7359 8136
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Monday to Friday, 09:30-15:15
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Thursdays, 19:00-20:00
We'll ring you back.
You can find out more about our helpline and how to contact us on our website.
Good to know
- Cost: Free
