We are there for older people in or needing care and the relatives and friends who help them cope – or who cope on their behalf as care needs increase and abilities reduce.
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The R&RA Helpline is open from Monday to Friday 9.30am-1pm (except on Thursdays when it is open from 6pm-8pm). Our helpline advisers are experts in the care field. They provide advice and information about care to older people and the relatives and friends who support them.
Our focus is on improving the quality of life of those in or needing care, giving support and advice to their relatives and raising the standards of care they receive.
The numbers of our older people, especially those over 85 or disabled who are likely to have the most care needs, are all due to rise sharply over coming years (“State of Care 2015-16” report by the statutory care regulator the Care Quality Commission). So more of us than ever before will be coming into contact with the care system: whether for ourselves or as a relative or friend of someone else, who may well be fearful or confused.
We are often told by people who come to us how difficult it is to find any real help or knowledgeable advice.
So far as we know the R&RA is the only charity currently providing an independent, expert service of the kind we offer – ever more vital in a time when the future of adult social care is anything but settled and secure.
You can help. If you are interested in being a member of the R&RA or supporting its work in other ways such as volunteering or giving, please get in touch and we will always be delighted to hear from you.
For help and support please visit the website.
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