Care Rights UK is a helpline service for older people. We want people to know their rights and how to use them. We offer information, advice and support to empower people using care services, and their relatives and friends.
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Our advisers provide:
Expert, independent and confidential advice
Help identifying what you want to achieve, and how to go about it
Guidance to help you find your way through complex care issues
The confidence that comes from knowing your rights and what to do next
Your rights: You have legal rights about how you should be treated by health and care services. Knowing and using your rights can help ensure you receive good care.
Care planning: All care packages are documented in a care plan, which is tailored to the individual and sets out what must be provided.
Quality of care: Good quality care is designed around you. It ensures you are safe, supported and empowered to make choices.
Family involvement: The support of relatives and friends can be vital. They can help ensure your needs and rights are met.
Visiting: Visiting became a huge issue during Covid-19 and beyond. Learn about the current rules and your right to a family life.
Moving: Our helpline can give you advice and information if you want or need to move.
Monday to Friday, 09:30-15:15
Thursdays, 19:00-20:00
We'll ring you back.
You can find out more about our helpline and how to contact us on our website.
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We support families in the boroughs of Richmond, Kingston and Hounslow with at least one child under the age of five. We offer a range of support options to families including telephone support, 'walk and talk,' home-visiting and family play-and-support groups, both in-person and online.
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Citizens Advice can help you to find out what benefit entitlement you have, to make a claim and to challenge a decision if you have been turned down.
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Help for local people to make a Universal Credit claim online from the start (i.e. setting up an email account) through to the first correct payment.
