service
We can help you to find out what benefit entitlement you have, to make a claim and to challenge a decision if you have been turned down.
Tell us what you think about our Connected Kingston website. Take our 2-minute survey to help us give you a better experience. Take the survey
Help for local people to make a Universal Credit claim online from the start point (i.e. setting up an email account) through to the first correct payment.
Page last updated
Call our Help to Claim Service on 0800 144 8444
This service helps local people to make a Universal Credit claim online from the starting point (i.e. setting up an email account) through to the first correct payment.
Universal Credit is a benefit that can help with your everyday living costs. You might be able to get it if you are not working or if you are on a low income.
Universal Credit is gradually replacing 6 other benefits, these are:
Housing benefit
Income related Employment and Support Allowance
Income - based Job Seeker's Allowance
Child Tax Credits
Working Tax Credits
Income Support
You can't usually claim Universal Credit and any of these benefits at the same time.
If you need help to make and manage your claim online, we can support you to do this. We will work with you through a 'to do' list set out by the Job Centre Plus, and will help you to check if there is any other help you can get. For instance, we can guide you on other sources of money while you wait for your claim to be processed.
Please contact us and we will make an appointment for you as soon as possible.
Are you worried about how to cope with the cost of living increases? We have information and advice to help you here through our cost of living crisis toolkit
Citizens Advice Kingston
Neville House, 55 Eden Street
Kingston
KT1 1BW
Open in Google MapsGet directions on Google MapsEvery Monday 10:0015:30
Every Tuesday 10:0015:30
Every Thursday 10:0015:30
Every Friday 10:0015:30
service
We can help you to find out what benefit entitlement you have, to make a claim and to challenge a decision if you have been turned down.
service
Turn2us is a national charity providing practical help to people who are struggling financially.
service
The information on this page is for people who need help understanding and/or applying for benefits.