Speak to Our Team

Whether you want a quick chat or more focused help, our trained team is here to help young people under 25 all year round, either by phone, webchat, or email.

• Helpline: Did you know we have a free helpline for young people where you can talk to trained supporters about any issue that's troubling you? Call us on 0808 808 4994. We’re open from 3pm to 12am every day.

• Email: Email us at any time and our trained supporters will respond within 24 hours.

• Crisis Messenger: If you feel like you can’t cope or are worried about how you are feeling, you can contact our crisis messenger 24 hours a day, 7 days a week. Our text messaging support service is free and for any issue. We provide in-the-moment support and problem solving when you need it most. This service is delivered in partnership with Crisis Text Line and Shout.

• One to one chat: Live message our trained helpline supporters about any issue that is troubling you. We’re open from 4pm to 11pm every day.

• Counselling Services: The Mix Counselling service is suitable for you if you are looking for short-term help with your mental health and emotional wellbeing. Our Telephone counselling service is available to young people aged 25 years old and under. Our Webchat service is available to those aged 10-18 years old. Our counsellors aim to support by listening to your problems and helping you find ways to cope in a confidential, safe space.

If you feel that you want to end your life, please seek immediate help from the emergency services on 999. You can also contact HopeLine UK on 0800 068 41 41 or Samaritans. If you are being abused you can contact ChildLine on 0800 1111 or Samaritans on 116 123.