Who is this for?
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Speaking with Impact & Handling Difficult Conversations is a practical online workshop to help you communicate clearly and confidently when conversations feel uncomfortable, high stakes, or emotionally charged, You'll learn a calm, structured approach.
This event is run by the organisation Kingston Adult Education. View their organisation details and other listed services.
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Introduction to the course
**Speaking with Impact & Handling Difficult Conversations **is a practical online workshop to help you communicate clearly and confidently when conversations feel uncomfortable, high stakes, or emotionally charged, You'll learn a calm, structured approach to feedback, boundary setting, and challenging discussions so you can address issues early, reduce tension, and protect working relationships.
What will I learn?
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A clear framework for planning and navigating difficult workplace conversation
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How to give constructive feedback with confidence and professionalism
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Techniques to manage emotions (yours and theirs) and keep conversations calm
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Language and structure for setting boundaries and addressing issues early
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Strategies for handling pushback, defensiveness and conflict
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Ways to communicate clearly under pressure while protecting relationships
